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Have a question?

A few more things you might like to know.

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Frequently asked questions

Can I change the email address or postcode that I use for the survey?

Yes, you can change your email address or postcode by contacting us at Please don’t register for the study again, as your old information will not be linked to the new email address.

I’m moving interstate or to a different region. Can I still participate?

Yes, you can still participate in our FOCUS-R surveys if you are moving to another state. FOCUS-R is an Australia-wide research initiative, which is open to all residents of Australia. If you are moving within Australia, all you need to do is update your postcode, which can be done by contacting us and advising us of your new postcode. If you move outside of Australia, you will no longer be able to participate.

What should I do if I have made a mistake when responding to the survey?

In order to maintain the anonymity of your responses, we are unable to update your answers. Please carefully check your answers before submitting each survey. If you'd prefer your answers to be deleted, you can contact us at

I’ve stopped receiving emails from you. Why is this?

On occasion, our emails may get blocked by automatic SPAM filters. Please add as a ‘safe sender’ to prevent this from happening.

How long will my data be stored for?

Research data will be securely stored at the University of Newcastle for the duration required under the State Records Act 1998, in accordance with our institutional policy and the Australian Code for the Responsible Conduct of Research, 2018.

What if I am away on holidays and miss the survey?

If you are only away for a week or so, you can still complete the survey when you return. Each email you receive has a link that corresponds to a particular reporting fortnight, and the link is valid for 10 days from receipt of the email. Simply click on the email and answer the questions for that 2 week period. If it is more than 10 days since you received the email, you will be unable to fill out that survey, but you can just start up again with the next fortnightly survey invitation.

If you are going to be away for an extended period of time (e.g. >2 weeks), you can contact us to place your profile on hold. Otherwise, you can click on the unsubscribe tab to stop receiving survey invitations. If at any time you wish to start participating again, contact us and we can re-activate your profile.

I have a suggestion for the survey. How should I go about this?

We appreciate any feedback and welcome any suggestions. You can get in contact with us by emailing us at

Can I invite my family, friends, or work colleagues?

You can invite someone to participate by sending them a link to this website - they can read all about the survey before deciding to take part.

What is your Privacy Policy

The security of your personal information is important to us. All information you provide will be kept confidential, in accordance with the Health Records and Information Privacy Act 2002. The information you provide will be stored on password protected databases and your personal email address will be kept in a separate file to the other information you provide to us, so we cannot link them and possibly identify you. 

University of Newcastle Australia's Privacy and Information Access Policy

I really don’t want any of my information shared on this website, but I still want to participate?

We will only ever share experiences that you are comfortable sharing. Each time you provide us with information about stress management, you will be asked whether this is something you would be happy to share with our community here, and it is absolutely fine if you don’t want to share it. Anything you are willing to share with us will be anonymised.

Where can I find more information?

If there is any information that you cannot find, please email Madeleine Hinwood on the following email:


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